How to track a PSA certificate delivery
If you ordered a certificate from PSA online, here are the steps:
Step-by-step
- Get your Reference Number: When you applied online
you should have received a reference number. Without it you cannot track. - Go to the correct tracking site:
- For PSAHelpline: Visit orders.psahelpline.ph/check-status and enter your reference number.
- For PSASerbilis: Visit psaserbilis.com.ph, click “Check Status / Check the Status of Your Request”, enter your reference number.
- View your status. Typical status messages include: “Waiting for payment”, “Processing”, “Released / Out for Delivery”, “Delivered”.
- Prepare for delivery: When status says “Out for delivery” or “For delivery”, ensure someone is at your address, valid ID ready, and that your address details were accurate.
Delivery timeframe (how long)
- If you are in Metro Manila or nearby provinces, once the document is released it can be next-day delivery by courier.
- If you are in other provinces: about 6-8 working days after processing.
- If you are abroad: international delivery may take 6-8 weeks via postal service; there is also an option for faster courier (e.g., DHL) at extra cost.
- Note: If your request involves manual archive retrieval (older records), add 10-15 working days extra.
What to do if delivery is delayed
- Re-check your status using the reference number.
- Ensure your address was correct and complete (barangay, city/municipality, province, zip code, landmarks).
- Check your email for any alerts from PSA or the courier.
- If status remains “Processing” for unusually long, contact PSA customer support.
- For remote locations: allow extra time (5-7 more days) if outside standard courier service areas.
How to track your PhilID (National ID card) delivery
If you registered under PhilSys and are waiting for your physical ID card, do this:
Step-by-step
- Find your Transaction Reference Number (TRN) – a 29-digit number you got when you registered.
- Go to the official postal tracking site: tracking.phlpost.gov.ph (for parcels handled by Philippine Postal Corporation) and enter your TRN. (tracking.phlpost.gov.ph)
- Review the returned status. If it says “Not Found” it could mean your card is still in production and not yet handed over for delivery.
- Once it shows “In Transit” or similar, you wait for actual delivery to your address.
Notes & Advice
- The PSA issued a public advisory: you can track your PhilID card’s delivery via PHLPost site. (Philippine Statistics Authority)
- If you lost your TRN: Visit your nearest PhilSys registration centre to retrieve it.
Quick reference table
| What you ordered | Where to track | What you need | Typical delivery time |
|---|---|---|---|
| PSA certificate (birth, marriage…) | PSAHelpline or PSASerbilis tracking sites | Reference number | Metro Manila: ~1-2 days after release; other provinces ~6-8 working days |
| PhilID card | PHLPost tracking site | Transaction Reference Number (TRN) | Varies; still in production = “Not Found” status |
FAQs
Q1. I don’t have my reference number. What do I do?
You must have it to check status online. If you lost it, contact the platform you used (PSAHelpline or PSASerbilis) or PSA customer service.
Q2. Can someone else receive the document for me?
Yes—but the courier will normally require the receiving person to present valid ID and sometimes an authorization letter if you will send a representative.
Q3. My status says “Released” but the courier hasn’t shown up yet. Is that normal?
Yes. “Released / For Delivery” means it has left PSA and is in the courier’s hands. It may still take a day or more to reach you depending on your area.
Q4. I live overseas. How long will it take?
International delivery: typically 6-8 weeks via postal service. If you opted for special courier (e.g., DHL) you may get it faster but you will pay extra.
Final tip
Keep your reference number safe soon after you apply. Double-check your delivery address (including landmarks) so the courier won’t have trouble finding your place. Use the correct tracking website and check status daily if you’re in urgent need of the document.